Delivery & Returns

DELIVERIES

WORKING DAYS

Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 3pm will be processed on the next working day

CUSTOMS

If an item has been returned to us by the customs office, you may be entitled to a partial or full refund, minus our delivery costs. If an item has been seized by the customs office, it will be your responsibility to resolve this issue.

ORDER CUT OFF

Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be processed the next working day. Mad Vapourish tries it’s very hardest to be as flexible as possible and process all orders as soon as possible.

The majority of deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained.

If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you.

All delivery timescales are approximate and subject to availability. We try our very best to get your package to you as quick as possible.

FREE DELIVERY T&C’S

All orders over £29.99 will benefit from Free Delivery. Your order will be delivered by ROYAL MAIL 2^ND CLASS.

All orders over £75.00 will benefit from Free Next Day Delivery. Your order will be delivered by ROYAL MAIL NEXT DAY GUARANTEED BY 1PM (signature required). Subject to meeting the order cut off time.

Both free delivery offers are subject to:

Meeting the required spending criteria.

Orders must be placed before 3:00pm (GMT)

The criteria for free delivery is assessed on your basket price after any discounts or voucher codes are applied.

INSURANCES

ROYAL MAIL 2^ND CLASS

Insured for up to £20.00

ROYAL MAIL 1^ST CLASS SIGNED FOR (signature required)

Insured for up to £50.00

ROYAL MAIL NEXT DAY GUARANTEED BY 1PM (signature required)

Insured for up to £500.00

ROYAL MAIL SATURDAY GUARANTEED 1PM (signature required) – CURRENTLY UNAVAILABLE

Insured for up to £500.00

Our ROYAL MAIL 2^ND CLASS, ROYAL MAIL 1^ST CLASS SIGNED FOR (signature required) postal services are insured up to £50.00 only. We can only refund/replace goods up to the value of £50.00.

Our ROYAL MAIL NEXT DAY GUARANTEED BY 1PM (signature required), ROYAL MAIL SATURDAY GUARANTEED 1PM (signature required) postal services are insured up to £500.00. We can refund/replace goods up to the value of £500.00.

If your order has not arrived within 5 working days (UK orders) please contact us quoting your order number and we will do our best to assist you.

RETURNS & REFUNDS

Mad Vapourish Ltd will do all we can to ensure you have an excellent customer experience with us. So if you have any issues with your order, please contact us immediately and we will do everything we can to assist you.

You have the right to cancel your order at any time, up to 14 days after the day you receive it. But, you must tell us straight away if you wish to do this.

You must take good care of the items while they’re in your possession; they must be returned to us in a sellable condition. It is your responsibility to return the items to us. This needs to be done promptly at your cost.

Please note that refunds can be expected to be processed up to 7 working days after you have cancelled your order.

Please note that we are unable to accept any returned e-liquids that have been unsealed or used in any way. This is a matter of healthy and safety. If you have ordered or we have sent out the wrong e-liquid, please do not break the seal of the e-liquid and contact us immediately.

Any sealed and unsealed items must be returned within 28 days of purchase.

If you think your goods are damaged, please contact us immediately at support@madvapourish.co.uk. Mad Vapourish will then verify the goods are damaged and issue a refund accordingly. If goods are deemed to be in working order or damaged via user error, then a refund may not be issued.

All product warranties are set by the manufacturer and not Mad Vapourish Ltd.

If you wish to return an item, please contact us at support@madvapourish.co.uk. You will need to specify the following information:

• Full Name
• Address
• Order No. Or Reference
• Reason for Return

If you need any help with our Deliveries & Returns Policy, please feel free to contact us at support@madvapourish.co.uk